Your base package currently includes the Bronze Service Level Agreement. However, we offer a variety of alternative SLAs that might better fit your business needs.

:::payload::: {"conversation_id": "tHV6VjN5gyMxDwE5qNCJKb", "workflow_id": 8, "session_id": "session_id_2026-04-10T06:25:17Z", "message_id": 18497, "is_system_message": true, "created_at": 1775802325000.0, "request_status": "success", "request_message": "Request completed successfully", "title": "", "step_id": 17, "widget_type": "SLA_WIDGET", "payload": {"id": "sla", "name": null, "type": "SINGLE_SELECT", "options": [{"id": 1, "link": "https://chicago-dms.datafabdevelopment.com/v1/api/dm/download/client1/450778af-ee5b-4587-85de-6eb262f9d846/1.0", "label": null, "title": "Bronze SLA", "status": false, "description": "Included in your base package, providing basic support and service.", "hoveredContent": {"description": "Included in your base package, providing basic support and service.", "capabilities": ["Response time commitments", "Resolution time guarantees"], "percentage_of_cost": null}}, {"id": 2, "link": "https://chicago-dms.datafabdevelopment.com/v1/api/dm/download/client1/450778af-ee5b-4587-85de-6eb262f9d846/1.0", "label": "Default", "title": "Silver SLA", "status": true, "description": "Enhanced support with faster response and additional features.", "hoveredContent": {"description": "Enhanced support with faster response and additional features.", "capabilities": ["Uptime and availability assurances", "Escalation procedures"], "percentage_of_cost": "+5% of overall price"}}, {"id": 3, "link": "https://chicago-dms.datafabdevelopment.com/v1/api/dm/download/client1/450778af-ee5b-4587-85de-6eb262f9d846/1.0", "label": null, "title": "Gold SLA", "status": false, "description": "Priority service, extended hours, and advanced capabilities.", "hoveredContent": {"description": "Priority service, extended hours, and advanced capabilities.", "capabilities": ["Penalty clauses for non-compliance", "Performance monitoring and reporting"], "percentage_of_cost": "+10% of overall price"}}, {"id": 4, "link": "https://chicago-dms.datafabdevelopment.com/v1/api/dm/download/client1/450778af-ee5b-4587-85de-6eb262f9d846/1.0", "label": null, "title": "Platinum SLA", "status": false, "description": "24/7 support and dedicated account management.", "hoveredContent": {"description": "24/7 support and dedicated account management.", "capabilities": ["Priority-based ticket handling", "Support coverage hours", "Customizable service tiers", "Automated SLA tracking and enforcement"], "percentage_of_cost": "+15% of overall price"}}], "is_submitted": false}, "follow_up_workflow_id_list": [], "next_workflow_navigation": null}